Ottoman Bed Frame by Berlin

1. How long does delivery take?
We aim to deliver your order within 5-7 business days for in-stock items. Customized products may take longer. Once your order is shipped, you’ll receive a tracking link to monitor its progress.

2. What are the shipping costs?
Shipping fees vary based on your location and order size. At checkout, you’ll see the exact cost for your area. We also offer free shipping on orders above a certain value.

3. Do you offer international shipping?
Currently, we only ship within the UK. However, we’re working to expand our shipping regions in the future!

4. Can I track my order?
Yes! After your order has been shipped, we’ll send you a tracking link so you can follow your delivery’s progress.

5. What is your return policy?
If you’re not satisfied with your purchase, we offer a 14-day return window. Items must be unused and in their original packaging. Please contact our customer service team to initiate a return.

6. How do I start a return?
Simply contact our customer support team with your order number, and we’ll guide you through the process. Please note that return shipping costs may apply unless the item is defective or damaged.

7. Are there any items that cannot be returned?
Custom or personalized items, as well as mattresses that have been removed from their protective plastic, may not be eligible for return. Please review product details for any return restrictions.

8. When will I receive my refund?
Once we receive and inspect the returned item, refunds will be processed within 5-10 business days. The refund will be issued to your original payment method.

9. What if my item arrives damaged?
If your item arrives damaged, please contact us within 48 hours of delivery. We’ll work with you to resolve the issue as quickly as possible, whether it’s a replacement or a refund.

1. Do your products come with a warranty?
Yes, many of our products include a warranty to ensure peace of mind and product quality. Warranty terms vary by product, so please check the individual product page for specific details.

2. How long is the warranty period?
Warranty periods vary depending on the product. Typically, our mattresses and furniture items come with a warranty of 1-5 years. Please refer to the product description for the exact warranty duration.

3. What does the warranty cover?
Our warranty generally covers defects in materials and workmanship under normal use. This includes structural issues like broken frames or support failure. It does not cover damages due to misuse, wear and tear, or accidental damage.

4. How do I make a warranty claim?
To file a warranty claim, contact our customer support team with your order number, a description of the issue, and any relevant photos. We’ll assess the claim and guide you through the process.

5. Will I be charged for repairs or replacements under warranty?
If your claim is approved, repairs or replacements will be provided free of charge. In cases where items cannot be repaired, we will arrange a replacement. However, shipping costs may apply based on the warranty terms.

6. Are there any exclusions to the warranty?
Yes, the warranty does not cover damage due to improper use, accidental damage, natural wear and tear, or alterations made by the customer. Please review our full warranty policy for details on exclusions.

7. How long does it take to process a warranty claim?
We aim to process warranty claims within 7-10 business days. After submitting your claim, our team will review the details and respond with the next steps as quickly as possible.

8. Can I extend my warranty?
Some products may offer the option to purchase an extended warranty. Contact our customer service team to inquire about available warranty extensions for specific items.

9. Who can I contact for warranty support?
If you have any questions about your warranty or need assistance with a claim, please reach out to our customer support team at T: +44 (0) 333 090 1283 / E: support@yofurn.com. We’re here to help with any concerns you may have.

What is yofurn refund policy?
At Yofurn, customer satisfaction is a priority. If you’re not completely happy with your purchase, you can request a refund within 30 days of receiving your item. Please ensure that items are unused, in their original packaging, and in saleable condition to qualify for a refund.

2. How do I request a refund?
To start a refund, contact our customer support team with your order number and details. We’ll provide you with instructions on how to return your item and process your refund.

3. Are there any items that do not qualify for refunds?
Some items, such as customized or personalized products, as well as mattresses that have been removed from their protective plastic, may not be eligible for a refund. Always review the product details or reach out if you have questions before purchasing.

4. How long will it take to receive my refund?
Once we receive and inspect the returned item, we’ll process your refund within 5-10 business days. The funds will be credited back to your original payment method.

5. Will I be charged for return shipping?
If your item is returned due to change of mind, return shipping costs may apply. For items received damaged or defective, we’ll cover the return shipping costs and work quickly to resolve the issue.

6. What if my refund isn’t showing up?
Refunds typically take 5-10 business days to appear in your account, depending on your bank or payment provider. If you don’t see your refund after this time, please contact us for further assistance.

7. Can I exchange an item instead of getting a refund?
Yes! We offer exchanges for eligible items within the 30-day return window. Contact our customer service team to discuss exchange options and product availability.

8. How can I contact customer service for refund questions?
For any refund-related questions, reach out to our support team via T: +44 (0) 333 090 1283 / E: support@yofurn.com. We’re here to help and ensure you have a seamless experience with Yofurn.

Can I track my order?
Yes! After your order has been shipped, we’ll send you a tracking link so you can follow your delivery’s progress.